Repair terms

Last updated: October 9, 2026

1. Who we are

These terms cover repair work by Huno LLC ("Huno", "we"). Huno is a Michigan limited liability company in Ann Arbor, Michigan.

The terms apply to every ticket that a shop ("you") opens in the Huno portal. When you open a ticket, you agree to these terms.

2. Accounts

• Huno works with businesses. A business asks for an account with the enquiry form. Huno approves each account.
• You keep your password private. You are responsible for the actions of each person who uses your account.
• Tell us at once if you think someone else uses your account.

3. The $50 diagnostic fee

• Every item has a $50 diagnostic fee. One ticket is for one board or device.
• You pay the fee in the portal before the ticket opens. You also pay it before we send a shipping label.
• The fee pays for our diagnostic work. It also pays for shipping labels in both directions.
• If you approve a repair quote, we credit the $50 toward that repair. We also pay the shipping.
• If you do not approve a repair, the fee pays for the diagnostic and the shipping.
• Huno can defer the fee on a ticket. A deferred fee stays on your balance as an invoice.

4. Quotes

• After the diagnostic, we send you a quote in the portal. The quote shows the work and the price.
• We do no repair work until you approve the quote.
• If we find more work, we send an additional quote. You approve or decline each quote.
• If you decline a quote, we do not do that work. We return the board to you.
• All prices are in US dollars. We charge for repair services only, not for parts. Sales tax does not apply.

5. Invoices and payment

• Each approved quote becomes an invoice. The invoice adds to your balance in the portal.
• You pay invoices by card through Stripe in the portal. You can pay all invoices or only the ones you select.
• Payment is due within 30 days after you approve the quote.
• We do not accept payment outside the portal.

6. Return of your board

• We return the board when the work is done, or when you decline a quote.
• Return does not need payment first. Unpaid invoices stay on your balance.
• For local pickup, we tell you in the portal when the board is ready.
• For shipping, we send the board to the address on your account.

7. Unpaid or abandoned boards

Sometimes a board is ready, but nobody collects it or answers our messages. We contact you by email and in the portal first.

If you do not answer within 90 days after that notice, we can treat the board as abandoned. Then we can recycle it or dispose of it. Any unpaid invoices stay due.

8. Warranty

If the same fault comes back within 30 days after we return the board, we repair it again at no cost.

9. Liability

• Boards come to us with faults. Some boards cannot be repaired. A board that is already damaged can fail during diagnostic or repair work.
• We use care with every board. We are not responsible for a fault that was there before the board came to us.
• We are not responsible for lost data, lost profit, downtime, or other indirect loss.
• Our total liability for a ticket is limited to the amount you paid for that ticket.
• Our shipping labels include the carrier's standard coverage only. If a carrier loses or damages a board, we help you file a claim with the carrier.

10. Law

The law of the State of Michigan applies to these terms.

11. Changes to these terms

We can change these terms. We show the date of the last change at the top of this page. A ticket follows the terms that applied on the day you opened it.

12. Contact

Send questions to repairs@huno.solutions. You can also text 810-689-4210.

See also our refund policy and privacy policy.